Our services
Residential block management, tailored to the building.
Take as little or as much assistance as you need. Every instruction is built around a named property manager, a client accountant and, where the building calls for it, a chartered building surveyor.
01 — Properties managed
Blocks, estates and mixed-use portfolios
We manage a wide variety of residential property, ranging from converted old London town houses to large estates and developments of more than 400 homes.
That includes blocks employing full-time staff — 24-hour concierge and security, building managers, caretakers, groundsmen and directly employed cleaners. Our instructions are concentrated in greater London but cover a wide geographical area.
We also manage property for charity and institutional clients, including mixed-use portfolios, with dedicated commercial property managers where a site needs them.
02 — Financial & accounting
Accounts that don't undermine good management
When the accounting isn't right, it doesn't matter how good the property manager is — things start to go wrong, and quickly.
Each client is given a qualified, professional client accountant responsible for service charge budgets, demands, credit control, reserve funds and year-end accounts.
Directors and leaseholders get clear reporting they can actually interrogate, so decisions about spending and reserves are made on real numbers.
03 — Right to Manage
Support for RMCs and RTM companies
We act for Residential Management Companies and Right to Manage companies that have taken control of their building, as well as for private freehold investors, developers, charities and institutional landlords.
Where a group of leaseholders is considering Right to Manage, we can talk you through what changes on the ground: the company becomes responsible for the landlord's management obligations under the leases, and the practical work — budgets, insurance, contracts, compliance — has to be picked up from day one.
On appointment we handle the handover itself: obtaining records, funds and service charge information from the outgoing managing agent, reconciling the position, novating or retendering contracts, and setting a first budget the board can stand behind.
Afterwards we support the directors continuously — company and statutory obligations, Section 20 consultation, meetings and reporting — and our flexibility means a self-managing board can take just the parts it needs, whether that's accounting, compliance or contractor management, rather than the whole package.
04 — Major works & surveying
Planned maintenance and major projects
Residential management demands an increasing degree of professionalism as legislation and regulation tighten. Larger projects need the same rigour.
Our chartered building surveyors advise on planned maintenance programmes, specification and tendering, contract administration and statutory consultation with leaseholders.
The result is major works that are properly scoped, fairly priced and consulted on correctly the first time.
What's included
A full management instruction, in practical terms.
Day-to-day management
A named property manager as the single point of contact for directors and leaseholders, regular site inspections and a written record of what was found and actioned.
Service charge budgets & accounts
Annual budgets, service charge demands and statements, credit control, reserve fund planning and year-end accounts prepared with an independent accountant.
Contractors & maintenance
Tendering and monitoring of cleaning, gardening, lifts, plant and insurance contracts, plus reactive repairs handled through vetted contractors.
On-site staff
Recruitment, supervision and payroll administration for concierge and security teams, building managers, caretakers, groundsmen and directly employed cleaners.
Compliance & safety
Fire risk assessments, health and safety, asbestos and water hygiene records kept current, with remedial actions tracked to completion.
Company & lease obligations
Support with company secretarial duties, directors' and general meetings, lease enforcement and Section 20 consultation on major works.
Out of hours
Buildings don't only fail during office hours. Managed blocks are given an out-of-hours emergency contact so leaseholders and on-site staff can report escapes of water, lift entrapments, lock-outs, power and heating failures at any time, with approved contractors instructed straight away and the property manager briefed the next working morning.
Credentials
Qualified people, kept current.
IRPM-qualified managers
Most of our property managers are members of the Institute of Residential Property Management, recording continuing professional development each year.
Chartered building surveyors
In-house chartered surveying expertise on planned maintenance, specification, tendering and contract administration for major works.
Qualified client accountants
Every client is given a professional client accountant dedicated to their service charge funds, budgets and year-end reporting.
100+ years combined experience
Our directors, managers and surveying staff bring more than a century of residential block management experience between them.
Not sure which parts you need?
Send us the details of the block and how it's managed today. We'll set out exactly where we'd add value — and where you're better off as you are.